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	<title>musc@> $daniele.rant &#124; Out-Blog &#187; ITIL</title>
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	<link>http://www.muscetta.com</link>
	<description>Superior Dedication - Specialization is bullshit.</description>
	<pubDate>Tue, 26 Aug 2008 16:55:12 +0000</pubDate>
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			<item>
		<title>Orkut make up</title>
		<link>http://www.muscetta.com/2007/08/24/orkut-make-up/</link>
		<comments>http://www.muscetta.com/2007/08/24/orkut-make-up/#comments</comments>
		<pubDate>Fri, 24 Aug 2007 19:11:43 +0000</pubDate>
		<dc:creator>Daniele Muscetta</dc:creator>
		
		<category><![CDATA[Cross Post]]></category>

		<category><![CDATA[ITIL]]></category>

		<category><![CDATA[ITVC]]></category>

		<category><![CDATA[Interop]]></category>

		<category><![CDATA[Orkut]]></category>

		<category><![CDATA[Rant]]></category>

		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://www.muscetta.com/2007/08/24/orkut-make-up/</guid>
		<description><![CDATA[[...] Just as you change your profile picture to keep with the times, we&#039;re updating the look of orkut. The change isn&#039;t live yet, but starting soon, we will start rolling-out the new look. [...]
this is what is written on Orkut blog.
&#8230;shouldn&#039;t they rather think of providing an API instead than just a new look [...]]]></description>
			<content:encoded><![CDATA[<blockquote><em>[...] Just as you change your profile picture to keep with the times, we&#039;re updating the look of orkut. The change isn&#039;t live yet, but starting soon, we will start rolling-out the new look. [...]</em></p></blockquote>
<p>this is what <a href="http://en.blog.orkut.com/2007/08/coming-soon-new-look.html">is written on Orkut blog</a>.</p>
<p>&#8230;shouldn&#039;t they rather think of providing an API instead than just <a href="http://bp0.blogger.com/_eXrfCIRgeCA/Rs78Y4ZZv4I/AAAAAAAAFho/9uhuTh4V9Rg/s1600-h/new-homepage-en.png">a new look (which does not look that different from the old one)</a> ?</p>
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		<title>MOM2005 vs. OpsMgr2007 and ITIL ?</title>
		<link>http://www.muscetta.com/2007/04/27/mom2005-vs-opsmgr2007-and-itil/</link>
		<comments>http://www.muscetta.com/2007/04/27/mom2005-vs-opsmgr2007-and-itil/#comments</comments>
		<pubDate>Fri, 27 Apr 2007 13:05:30 +0000</pubDate>
		<dc:creator>Daniele Muscetta</dc:creator>
		
		<category><![CDATA[Choice]]></category>

		<category><![CDATA[Cross Post]]></category>

		<category><![CDATA[ITIL]]></category>

		<category><![CDATA[ITVC]]></category>

		<category><![CDATA[Interop]]></category>

		<category><![CDATA[MOM]]></category>

		<category><![CDATA[MOM2005]]></category>

		<category><![CDATA[Microsoft]]></category>

		<category><![CDATA[OpsMgr2007]]></category>

		<category><![CDATA[System Center Operations Manager 2007]]></category>

		<category><![CDATA[Tools]]></category>

		<guid isPermaLink="false">http://www.muscetta.com/2007/04/27/mom2005-vs-opsmgr2007-and-itil/</guid>
		<description><![CDATA[&#160;
MOM has always been a great tool out of the box because it sort of FORCED you to implement an Incident Management Process to deal with Alerts, as described here:http://ianblythmanagement.wordpress.com/2006/07/27/mom-2005-and-itil-part-1/In fact, Alerts had to be actually set to &#034;Resolved&#034;, and this had to be done manually. 
I have now been wondering for a while: &#034;How [...]]]></description>
			<content:encoded><![CDATA[<p>&nbsp;</p>
<p>MOM has always been a great tool out of the box because it sort of FORCED you to implement an Incident Management Process to deal with Alerts, as described here:<br /><a href="http://ianblythmanagement.wordpress.com/2006/07/27/mom-2005-and-itil-part-1/">http://ianblythmanagement.wordpress.com/2006/07/27/mom-2005-and-itil-part-1/</a><br />In fact, Alerts had to be actually set to &#034;Resolved&#034;, and this had to be done manually. </p>
<p>I have now been wondering for a while: &#034;How is OpsMgr2007 going to affect this?&#034; I refer to the fact that now OpsMgr2007 does something customers have been asking for a while: it can auto-resolve alerts as soon as the incident/issue is fixed, by monitoring the state of the component rather than waiting for people to resolve it!  </p>
<p>Practically, people were often the bottleneck, due to a missing Incident Management Process. MOM has tried for nearly 8 years to push them to implement one&#8230; and I feel that it finally gave up even trying. </p>
<p>All the other stuff described in the other <a href="http://ianblythmanagement.wordpress.com/2006/07/27/mom-2005-and-itil-part-2/">two</a> <a href="http://ianblythmanagement.wordpress.com/2006/07/27/mom-2005-and-itil-part-3/">articles</a> of Ian&#039;serie do still apply.  </p>
<p>For Capacity Management nothing substantially changes.<br />Availability Management is greatly improved, with the generic &#034;availability report&#034; and the state roll-up feature provided by the new Health Service and the new ways object are discovered and instantiated and the way their health models work.  </p>
<p>Problem Management can also still be done, and Alert tuning will be still required (but it should be slightly easier now, with the improved &#034;overrides&#034; kind of thing).<br />Service Level Management can also be done - this will actually be done much better: if the system <strong>knows</strong> you&#039;ve fixed the incident and it closes the alert for you, SLA calculations will be done on the REAL down/up-times of services, not on people keeping the Alerts open forever like I have seen in many places.<br />This means it will be done better, WITHOUT relying on people.  </p>
<p>All in all there are substantial changes in OpsMgr2007, most of them are for the good&#8230;. but still, I think, I will be missing the fact that people have to actively look at their consoles and manage Alerts the way they were asked to do before. I will miss all the talks I used to do about &#034;you HAVE to manage your Alerts/Incidents&#034;, now.</p>
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