Simply Works, uploaded by Daniele Muscetta on Flickr.

I don't know about other people, but I do get a lot to think when the end of the year approaches: all that I've done, what I have not yet done, what I would like to do, and so on…

And it is a period when memories surface.

I found the two old CD-ROMs you can see in the picture. And those are memories.
missioncritical software was the company that invented a lot of stuff that became Microsoft's products: for example ADMT and Operations Manager.

The black CD contains SeNTry, the "enterprise event manager", what later became Operations Manager.
On the back of the CD, the company motto at the time: "software that works simply and simply works".
So true. I might digress on this concept, but I won't do that right now.

I have already explained in my other blog what I do for work. Well, that was a couple of years ago anyway. Several things have changed, and we are moving towards offering services that are more measurable and professional. So, since it happens that in a certain job you need to be an "expert" and "specialize" in order to be "seen" or "noticed".
You know I don't really believe in specialization. I have written it all over the place. But you need to make other people happy as well and let them believe what they want, so when you "specialize" they are happier. No, really, it might make a difference in your carrer

In this regard, I did also mention my "meeting again" with Operations Manager.
That's where Operations manager helped me: it let me "specialize" in systems and applications management… a field where you need to know a bit of everything anyway: infrastructure, security, logging, scripting, databases, and so on…
This way, everyone wins.

Don't misunderstand me, this does not mean I want to know everything. One cannot possibly know everything, and the more I learn the more I believe I know nothing at all, to be honest. I don't know everything, so please don't ask me everything - I work with mainframes
While that can be a great excuse to avoid neighbours and relatives annoyances with their PCs though, on the serious side I still believe that any intelligent individual cannot be locked into doing a narrow thing and know only that one bit just because it is common thought that you have to act that way.

If I would stop where I have to stop I would be the standard "IT Pro". I would be fine, sure, but I would get bored soon. I would not learn anything. But I don't feel I am the standard "IT Pro". In fact, funnily enough, on some other blogs out there I have been referenced as a "Dev" (find it on your own, look at their blogrolls :-)). But I am not a Dev either then… I don't write code for work. I would love to, but I rarely actually do, other than some scripts. Anyway, I tend to escape the definition of the usual "expert" on something… mostly because I want to escape it. I don't see myself represented by those generalization.

As Phil puts it, when asked "Are software developers - engineers or artists?":

"[...] Don’t take this as a copout, but a little of both. I see it more as craftsmanship. Engineering relies on a lot of science. Much of it is demonstrably empirical and constrained by the laws of physics. Software is less constrained by physics as it is by the limits of the mind. [...]"

Craftmanship. Not science.
And stop calling me an "engineer". I am not an engineer. I was even crap in math, in school!

Anyway, what does this all mean? In practical terms, it means that in the end, wether I want it or not, I do get considered an "expert" on MOM and OpsMgr… and that I will mostly work on those products for the next year too. But that is not bad, because, as I said, working on that product means working on many more things too. Also, I can point to different audiences: those believing in "experts" and those going beyond schemes. It also means that I will have to continue teaching a couple of scripting classes (both VBScript and PowerShell) that nobody else seems to be willing to do (because they are all *expert* in something narrow), and that I will still be hacking together my other stuff (my facebook apps, my wordpress theme and plugins, my server, etc) and even continue to have strong opinions in those other fields that I find interesting and where I am not considered an *expert*

Well, I suppose I've been ranting enough for today…and for this year
I really want to wish everybody again a great beginning of 2008!!! What are you going to be busy with, in 2008 ?

MOM has always been a great tool out of the box because it sort of FORCED you to implement an Incident Management Process to deal with Alerts, as described here:
http://ianblythmanagement.wordpress.com/2006/07/27/mom-2005-and-itil-part-1/
In fact, Alerts had to be actually set to "Resolved", and this had to be done manually.

I have now been wondering for a while: "How is OpsMgr2007 going to affect this?" I refer to the fact that now OpsMgr2007 does something customers have been asking for a while: it can auto-resolve alerts as soon as the incident/issue is fixed, by monitoring the state of the component rather than waiting for people to resolve it!

Practically, people were often the bottleneck, due to a missing Incident Management Process. MOM has tried for nearly 8 years to push them to implement one… and I feel that it finally gave up even trying.

All the other stuff described in the other two articles of Ian'serie do still apply.

For Capacity Management nothing substantially changes.
Availability Management is greatly improved, with the generic "availability report" and the state roll-up feature provided by the new Health Service and the new ways object are discovered and instantiated and the way their health models work.

Problem Management can also still be done, and Alert tuning will be still required (but it should be slightly easier now, with the improved "overrides" kind of thing).
Service Level Management can also be done - this will actually be done much better: if the system knows you've fixed the incident and it closes the alert for you, SLA calculations will be done on the REAL down/up-times of services, not on people keeping the Alerts open forever like I have seen in many places.
This means it will be done better, WITHOUT relying on people.

All in all there are substantial changes in OpsMgr2007, most of them are for the good…. but still, I think, I will be missing the fact that people have to actively look at their consoles and manage Alerts the way they were asked to do before. I will miss all the talks I used to do about "you HAVE to manage your Alerts/Incidents", now.

At the time I looked around but it seemed like no one had something like this already done.
So I wrote a very simple RSS feed generator for MOM Alerts.
I did it quite an amount of time ago, just as an exercise.
Then, after a while, I figured out that the MOM 2005 Resource Kit had been updated to include such a utility!

Wow, I thought, they finally added what I have been thinking for a while. Might it be because I mentioned it on an private Mailing list ? Maybe. Maybe not. Who cares. Of course, if it is included in the resource kit it must be way cooler than the one I made, I though.
I really thought something along these lines, but never actually had the time to try it out.
I think I just sort of assumed it must have been cooler than the one I made, since it was part of an official package, while I am not a developer. So I basically forgot about the one I wrote, dismissing it as being crap without looking too much into it anymore.
Until today.
Today I actually tried to use the alert to RSS tool included in the resource kit, because a customer asked if there was any other way to get notified, other than receiving notification or using the console (or the console notifier).
So I looked at the resource kit's Alert-to-RSS Utility.
My experience with it:
1) it is provided in source code form - which is ok if it was ALSO provided as source. Instead it is ONLY provided as source, and most admins don't have Visual Studio installed or don't know how to compile from the command line;
2) Even when they wanted to compile it, it includes a bug which makes it impossible to compile - solution in this newsgroup discussion;
3) if you don't want to mess about with code since you are using a resource Kit tool (as opposed to something present in the SDK) you can even get it already compiled by someone from somewhere on the net, but that choice is about trust.

Anyway, one way or another, after it is finally set up…. surprise surprise!!!
It does NOT show a LIST of alerts (as I was expecting).
It shows a summary of how many alerts you have. basically it is an RSS feed made of a single item, and this single item tells you how many alerts you have. What is one supposed to do with such a SUMMARY? IMHO, it is useless the way it is. It is even worse than one of those feed that only contains the excerpt of the article, rather than the full article.
Knowing that I have 7 critical errors and 5 warning without actually knowing ANYTHING of them is pointless.
It might be useful for a manager, but not for a sysadmin, at least.

So I thought my version, even if coded crap, might be useful to someone because it gives you a list of alerts (those that are not resolved) and each one of them tells you the description of the alert, the machine tat generated it, and includes links to the actual alert in the web console, so you can click, go there, and start troubleshooting from within your aggregator!
My code does this. Anyway, since I am a crap coder, since I wrote it in only fifteen minutes more than a year ago, and since I don't have time to fix it and make it nicer… it has several issues, and could be improved in a million ways, in particular for the following aspects:

1. is currently depends on the SDK Database views - it could use the MOM Server API's or the webservice instead;
2. it uses SQL Security to connect to the DB - by default MOM does not allow this - it is suggested for the SQL instance hosting "OnePoint" to only use Windows Integrated Authentication.. so to make my code work you have to switch back to Mixed mode, and create a login in SQL that has permission to read the database. This is due to the fact that I've coded this in five minutes and I don't know how to use delegation - if I was able to use delegation, I would… so that the end user accessing IIS would be the one connecting to the DB. If anybody wants to teach me how to do this, I will be most grateful.
3. it could accept parameters as URL variables, so to filter out only events for a specific machine, or a specific resolution state, etc etc
4. At present it uses RSS.Net to generate the feed. It could made independent from it, but I don't really see why, and I quite like that library.

The code is just an ASP.Net page and its codebehind, no need to compile, but of course you need to change a couple of lines to match your webconsole address.
Also, you need to get RSS.NET and copy its library (RSS.Net.dll) in the /bin subfolder of the website directory where you place the RSSFeed generator page. I see that I wrote this with version 0.86, but any version should do, really.

Here is what it will look like:

And here's the code of the page (two files):

Default.aspx

<%@ Page Language="C#" AutoEventWireup="true" CodeFile="Default.aspx.cs" Inherits="_Default" %>

Default.aspx.cs

using System;
using System.Data;
using System.Data.SqlClient;
using System.Configuration;
using System.Web;
using Rss;

public partial class _Default : System.Web.UI.Page
{
protected void Page_Load(object sender, EventArgs e)
{
string webconsoleaddress = "http://192.168.0.222:1272/AlertDetail.aspx?v=a&sid=" // must change to match your address

// Inizializza il Feed
RssChannel rssChannel = new RssChannel();
rssChannel.Title = "MOM Alerts"
rssChannel.PubDate = DateTime.Now;
rssChannel.Link = new Uri("http://192.168.0.222:1272/rss/"); // must change to match your address
rssChannel.LastBuildDate = DateTime.Now;
rssChannel.Description = "Contains the latest Alerts"

// query - you might want to change the severity
string mySelectQuery = "SELECT ComputerName, Name, Severity, TimeRaised, RepeatCount, GUID FROM dbo.SDKAlertView WHERE Severity > 10 AND ResolutionState < 255"

// SQL Connection – must change SQL server, user name and password
SqlConnection conn = new SqlConnection("Data Source=192.168.0.222;Initial Catalog=OnePoint;User ID=rss;Password=rss");
SqlDataReader rdr = null;

try
{
conn.Open();
SqlCommand cmd = new SqlCommand(mySelectQuery, conn);
rdr = cmd.ExecuteReader();
while (rdr.Read())
{
RssItem rssItem = new RssItem();
string titleField = rdr[1].ToString();
rssItem.Title = titleField;
string url = webconsoleaddress + rdr[5];
rssItem.Link = new Uri(url.ToString());
string description = "<![CDATA[ <p><a xhref=\"" + rssItem.Link + "\">" + rdr[1] + " </a></p><br>" + "<br>Computer: " + rdr[0] + "<br>Repeat Count: " + rdr[4] + "<BR>Original ALert Time: " + rdr[3];
rssItem.Description = description;
rssChannel.Items.Add(rssItem);
}

// Finalizza il feed
RssFeed rssFeed = new RssFeed();
rssFeed.Channels.Add(rssChannel);
Response.ContentType = "text/xml"
Response.ExpiresAbsolute = DateTime.MinValue;
rssFeed.Write(Response.OutputStream);
}
finally
{
if (rdr != null)
{
rdr.Close();
}

if (conn != null)
{
conn.Close();
}
}
}
}